Email us
Questions about Shamela Agent.
[email protected]Report a problem
Quickest from inside the app. Your version and system are added for you.
How to reportRefunds
Within 7 days of buying, for any reason.
Refund Policy
Report a problem
Click Help and feedback at the bottom of the sidebar, next to Settings.
Choose Report a bug, or Suggest an idea for something you’d like to see.
Describe what happened, leave Include technical details on, and press Send.
Technical details are the app and Shamela versions, your system and the recent app log, never your questions or answers.
Your computer: Mac or Windows, and its version.
What you did, and what happened next.
A screenshot of the problem, if you can.
The app’s log file, from the path below.
Log file · Mac: ~/Library/Application Support/Shamela-AI/logs/shamela_ai.log · Windows: %APPDATA%\Shamela-AI\logs\shamela_ai.log
We’re not Maktabah Shamela. For problems with Shamela itself or its books, contact Shamela directly.
Common questions
What do I need before installing?
Shamela Agent only works when all three requirements are met. 1. The latest Maktabah Shamela 4 (free), installed and opened once. 2. An Apple silicon Mac or a Windows 10/11 PC. 3. A Claude or ChatGPT account or an API key for AI features in Shamela Agent.
Is it part of Maktabah Shamela?
No. Shamela Agent is an independent, third-party add-on made by Takhrij Hadith Lab. It isn’t made, endorsed or supported by Maktabah Shamela or its owners, so please send questions about it to us, not to Shamela.
Do I need the Claude or ChatGPT desktop app?
No. In ⚙ › AI & usage, select Connect. Shamela Agent uses the Claude Code or Codex command-line tool already on your computer or installs it for you. If you need to sign in, it opens your browser.
Which Claude or ChatGPT plan do I need?
Either a plan or an API key. Plans: ChatGPT Free, Go, Plus & Pro (Free has lower limits); Claude Pro, Max & Team (Claude’s free plan doesn’t include Claude Code). Or use your own OpenAI or Anthropic API key and pay per use.
Where do my questions go?
To OpenAI or Anthropic, through your account. Your chats are saved on your computer.
Which computers does it run on?
Apple silicon Macs (macOS 13 or later) and Windows 10 or 11, 64-bit, including ARM. Intel Macs aren’t supported yet.